In a shocking incident at Bengaluru’s Kempegowda International Airport, six passengers, including two elderly individuals, were tricked by IndiGo’s ground staff. Promising them an alternative flight to Chennai, the passengers disembarked from their aircraft only to discover that they had been deceived because IndiGo allegedly did not want to fly with just six people on board.
With no other flights available to Chennai that night, the six passengers were left with no choice but to spend the night in the city and fly out the following day. To make matters worse, IndiGo did not provide them with accommodation at the airport hotel, leaving the passengers feeling insulted.
The incident took place around 9:30 pm on Sunday after the arrival of IndiGo flight 6E478 from Amritsar to Chennai via Bengaluru. While the rest of the passengers deboarded at Bengaluru, the six deceived passengers remained on board. IndiGo sources at Kempegowda International Airport confirmed the incident and revealed that two passengers were lodged in a hotel 13km from the airport, while the others chose to stay at the airport lounge. The airline official stated that all six passengers were accommodated on flights the next morning and flown to Chennai.
However, the deceived passengers are outraged by the blatant lying from the IndiGo staffers and are demanding action against the inconvenience they faced. One passenger recalled receiving a call from an IndiGo ground crew member while seated in the plane, who asked them to disembark as their boarding passes for another flight to Chennai were ready. The remaining five passengers also received similar calls and hurriedly exited the aircraft.
The passengers confronted the IndiGo staffer responsible for deceiving them and were met with no assistance. Another passenger expressed their disappointment with the lack of sympathy, especially towards the elderly passengers who were left stranded. Even after admitting their fault, IndiGo had the audacity to deny the passengers an airport hotel, claiming they were not eligible.
This incident calls for a thorough investigation into the matter and appropriate action against IndiGo’s ground staff involved in the deception. Passengers place their trust in airlines to ensure a safe and reliable travel experience, and incidents like these tarnish the reputation of the company. Measures must be taken to prevent such deceptive practices in the future.
Q: What happened at Bengaluru’s Kempegowda International Airport?
A: Six passengers, including two elderly individuals, were deceived by IndiGo’s ground staff who promised them an alternative flight to Chennai but instead tricked them into disembarking.
Q: What did the passengers do after discovering the deception?
A: The passengers confronted the IndiGo staffer responsible for deceiving them and sought assistance. IndiGo’s assistant manager eventually arrived but showed little sympathy towards the passengers’ situation.
Q: Were the passengers provided with accommodation?
A: Two passengers were lodged in a hotel 13km from the airport, while the others chose to stay at the airport lounge. However, IndiGo refused to provide an airport hotel to the passengers, claiming they were not eligible.
Q: What happened to the passengers the following day?
A: The next morning, all six passengers were accommodated on flights and flown to Chennai.