India’s leading private civil aviation firm, IndiGo, recently faced an unforeseen challenge when eight transit passengers were unable to board their onward flight to Chennai after reaching Bengaluru. Citing time constraints as the reason, the aviation company expressed regret for the inconvenience caused to the affected passengers.
Contrary to initial reports suggesting that IndiGo was unwilling to accommodate the transit passengers, the airline clarified that the delay was a result of the incoming aircraft from Amritsar, which caused an unavoidable lack of time for the connection at Bengaluru airport. Eager to assist the passengers, the IndiGo ground staff made every effort to facilitate their journey. However, due to the operational necessity of a change in aircraft for the Chennai flight, the passengers had to deboard.
Recognizing the inconvenience caused, IndiGo offered the affected passengers overnight accommodation and booking on the next available flight. Interestingly, some passengers chose to remain in the airport lounge. The aviation firm expressed deep apologies for any difficulties encountered by the passengers and assured them of their commitment to providing a seamless travel experience.
In other news, the Directorate General of Civil Aviation (DGCA) released data showcasing the growth of domestic air passenger traffic in India. In October, the country witnessed an impressive annual growth rate of nearly 11%, with approximately 1.26 crore passengers. Notably, IndiGo maintained its position as the leading domestic carrier, carrying 79.07 lakh passengers and commanding a market share of 62.6%.