Xfinity, a leading provider of internet and cable services, has recently experienced a data security incident that has potentially compromised customer information. The incident, which occurred between October 16 and October 19, 2023, was a result of unauthorized access to Xfinity’s internal systems. While Xfinity promptly patched and mitigated the vulnerability that allowed this access, it was discovered during a routine cybersecurity exercise.
The information that was likely acquired during the incident includes usernames and hashed passwords. For some customers, additional information such as names, contact information, last four digits of social security numbers, dates of birth, and secret questions and answers may have also been included. Xfinity is continuing its data analysis to determine the full extent of the breach.
To protect affected accounts, Xfinity has required customers to reset their passwords. Additionally, the company strongly recommends that customers enable two-factor or multi-factor authentication to further secure their Xfinity accounts. It is also advised not to reuse passwords across multiple accounts and to consider changing passwords for other accounts that use the same username and password or security question.
Xfinity has taken immediate action by notifying federal law enforcement and launching an investigation into the incident. The company has also set up a dedicated call center to address customer questions and concerns. Customers can reach the call center at 888-799-2560, which operates 24 hours a day, seven days a week. Further information and updates on the incident can be found on the Xfinity website at www.xfinity.com/dataincident.
Customer trust is of utmost importance to Xfinity, and the company takes this responsibility seriously. Xfinity is committed to investing in technology, protocols, and experts dedicated to protecting its customers’ information. Safeguarding customer data remains a priority and Xfinity will continue to enhance its security measures to prevent similar incidents in the future.
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